Delivery and Cancellation Policy
Last updated: October 8, 2026
This policy describes how Mountaintop Cyber, a trade name of Mountaintop Cyber Solutions, LLC (an Idaho limited liability company) delivers what you buy and how to cancel. All prices are in US dollars (USD).
Event tickets
Event tickets are digital. We ship no physical goods. After you pay:
- Stripe emails a payment receipt right away.
- We email your ticket confirmation, usually within one business day.
- Before the event, we email the date, venue, schedule and any instructions, plus the way to pay the remaining balance if you reserved with a deposit.
If you do not receive a receipt or confirmation within one business day, check your spam folder and then email [email protected]. We will resend it.
Consulting and contract services
Services are delivered remotely or on site as described in your statement of work (SOW). The SOW sets the scope, deliverables, schedule and acceptance criteria. Reports and other deliverables are delivered electronically by email or a secure file transfer.
Cancellation
- Event tickets. You can cancel and be refunded according to our Refund Policy: in full up to 7 days before the event.
- Consulting services. Cancellation and rescheduling terms are set out in your SOW. Unless the SOW says otherwise, please give at least 48 hours' notice to reschedule a scheduled session.
- Our cancellations. If we must cancel an event or session, we will tell you promptly by email and refund what you paid for it, or reschedule if you prefer.
Restrictions
We provide services to customers in the United States. Event attendance is subject to our Event Terms. We do not provide services to anyone barred from receiving them under US law.
Contact
- Email: [email protected]
- Phone: (208) 600-8775
- Mail: PO Box 1263, Nampa, ID 83653-1263
- Web: mountaintopcyber.com