Last updated: October 8, 2026

This policy explains refunds and cancellations for purchases from Mountaintop Cyber, a trade name of Mountaintop Cyber Solutions, LLC (an Idaho limited liability company). All amounts are in US dollars (USD).

Event tickets and deposits

• Full refund up to 7 days before the event. If you request a refund at least 7 days before the event date, we will refund your payment in full, including your deposit and any balance paid.
• Less than 7 days before the event. Requests made within 7 days of the event are not eligible for a refund. We will gladly try to transfer your ticket to someone else at no charge.
• If we cancel or reschedule. If we cancel an event, we will refund everything you paid for that event automatically. If we reschedule an event and you cannot attend the new date, you may request a full refund within 14 days of the announcement.
• Duplicate or erroneous charges. If you were charged twice or the wrong amount, tell us and we will correct it promptly with a full refund of the error.

How to request a refund

Email us at [email protected] from the address you used at checkout. Include your name, the date of purchase and the event name. Send us a request instead of filing a chargeback so we can resolve it quickly. We aim to respond within two business days.

How refunds are paid

Approved refunds are returned to the original payment method through Stripe. After we approve a refund, banks typically take 5 to 10 business days to show it on your statement, and some take longer. Refunds cannot be paid to a different card or in cash.

Consulting and contract services

Fees for consulting and contract work are governed by your signed statement of work or services agreement. If you are unhappy with work we performed, tell us right away so we can make it right; we handle these situations case by case under the terms of that agreement.

Disputes

If you believe a charge is wrong, please contact us first. We will work with you to resolve it. If a dispute is filed with your card issuer, we will provide the transaction details requested.

Questions

• Email: [email protected]
• Phone: (208) 600-8775
• Mail: PO Box 1263, Nampa, ID 83653-1263
• Web: mountaintopcyber.com